Effective Date: January 1, 2026

1. Introduction

Vital Reset Ltd. (“Vital Reset,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at vitalreset.ca (the “Website”), create an account, purchase our products and services, or otherwise interact with us.

Vital Reset Ltd. is a corporation incorporated under the laws of Alberta, Canada, with its principal place of business in Camrose, Alberta. We are subject to the Personal Information Protection Act (PIPA) of Alberta and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

By using our Website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. Please read this Policy carefully. If you do not agree with our practices, please do not use our Website or services.

2. Definitions

“Personal Information” means information about an identifiable individual, as defined under PIPA and PIPEDA. This includes, but is not limited to, your name, email address, mailing address, telephone number, payment information, and any other information that can be used to identify you.

“Services” refers to all products, services, memberships, courses, and content offered by Vital Reset, including the Qigong with Leaha Membership, Eat by Design Course, Mini Packs, Wellness Retreats, and any other offerings available through our Website.

3. Information We Collect

3.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

• Account Information: When you create an account, we collect your name, email address, and password.
• Purchase Information: When you make a purchase, we collect your billing address, shipping address (if applicable), and payment information. As described in our Terms of Use, your credit card details are stored securely by our third-party payment processor using tokenization technology; we do not store your actual card numbers on our servers.
• Communication Information: When you contact us, subscribe to our newsletter, or communicate with us through the Website, we collect your name, email address, and the content of your communications.
• Wellness Information: If you voluntarily provide health or wellness-related information in connection with our programs (such as goals, progress, or feedback), we may collect this information to personalize your experience.
• Retreat Registration: For Wellness Retreats, we may collect additional information such as dietary restrictions, emergency contact information, and any health considerations you choose to share.

3.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain information, including:

• Device Information: Information about the device you use to access our Website, including device type, operating system, browser type, and unique device identifiers.
• Log Information: Server logs that record your IP address, access times, pages viewed, and referring URLs.
• Usage Information: Information about how you interact with our Website and Services, including courses accessed, videos watched, and features used.
• Location Information: General geographic location based on your IP address.

3.3 Cookies and Similar Technologies

We use cookies, pixels, and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Website. Cookies are small data files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

We use cookies for the following purposes:

• Essential Cookies: Required for the Website to function properly, including maintaining your login session and processing transactions.
• Analytics Cookies: Help us understand how visitors interact with our Website so we can improve our Services.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Website.

4. How We Use Your Information

We use your personal information for the following purposes:

• Provide Services: To create and manage your account, process transactions, deliver purchased content, and provide customer support.
• Process Payments: To process subscription renewals, course purchases, and other transactions through our secure payment processor.
• Communications: To send you transactional emails (such as purchase confirmations and account notifications), respond to your inquiries, and provide information you request.
• Marketing: With your consent, to send you promotional emails, newsletters, and information about new products, services, and special offers. You may opt out of marketing communications at any time.
• Improve Services: To analyze usage patterns, troubleshoot issues, and improve the functionality and content of our Website and Services.
• Personalization: To personalize your experience, recommend content, and tailor our Services to your interests and preferences.
• Security: To protect against fraud, unauthorized access, and other security threats.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

5. Disclosure of Your Information

We may share your personal information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, including payment processing, email delivery, website hosting, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Payment Processors: Your payment information is shared with our third-party payment processor to complete transactions. The payment processor stores your credit card information securely using tokenization and is PCI-DSS compliant.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
• With Your Consent: We may share your information for other purposes with your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations. When personal information is no longer required, we will securely delete or anonymize it.

Generally, we retain:

• Account information for as long as your account remains active and for a reasonable period thereafter.
• Transaction records for a minimum of seven (7) years to comply with tax and accounting requirements.
• Communications and support records for a reasonable period to address any follow-up inquiries.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS), secure server infrastructure, access controls, and regular security assessments.

As noted above, we do not store credit card information on our servers. Payment card data is handled exclusively by our PCI-DSS compliant payment processor using secure tokenization technology.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

8. Your Privacy Rights

Under Alberta’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information:

• Right of Access: You have the right to request access to the personal information we hold about you and to receive information about how it has been used and disclosed.
• Right to Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Withdraw Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide certain Services to you.
• Right to Complain: You have the right to file a complaint with the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within the timeframes required by applicable law (generally within 30 days).

9. Marketing Communications and Opting Out

We may send you promotional emails about our products, services, and special offers if you have opted in to receive such communications. In accordance with Canada’s Anti-Spam Legislation (CASL), we will only send commercial electronic messages with your express or implied consent.

You may opt out of receiving marketing communications at any time by:

• Clicking the “unsubscribe” link at the bottom of any marketing email;
• Updating your communication preferences in your account settings; or
• Contacting us directly using the information in Section 13.

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account, purchases, or Services.

10. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of third-party websites.

11. Children’s Privacy

Our Website and Services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated Policy on our Website with a new effective date. We may also notify you by email if the changes are significant. Your continued use of the Website or Services after any changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

Vital Reset Ltd.
Attn: Privacy Officer
Website: vitalreset.ca
Email: admin@vitalreset.ca

If you are not satisfied with our response to your privacy concerns, you may contact the Office of the Information and Privacy Commissioner of Alberta:

Office of the Information and Privacy Commissioner of Alberta

410, 9925 – 109 Street
Edmonton, Alberta T5K 2J8
Phone: 780-422-6860
Website: www.oipc.ab.ca

14. Acknowledgment

By using our Website or Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

— End of Privacy Policy —